Returns & Refunds Policy

📋 Return & Refund Commitment

At Kyros World, we aim to provide customers with genuine, new and carefully inspected watches. We want every customer to have a smooth and reliable shopping experience.

If you receive an eligible product that has an issue or does not meet the applicable return conditions, you may request a return in accordance with this policy.

📅 Return Period

Customers may request a return within 7 days from the date of delivery.

✓ Eligible Return Conditions

A return may be considered in situations including:

• Product received damaged or defective.
• Incorrect product received.
• Product received with a significant manufacturing issue.
• Product does not match the ordered product.
• Other issues approved by Kyros World after inspection.

📦 Condition Required for Return

To be eligible for a return, the watch should generally be returned in its original condition.

• Original product packaging should be retained.
• Warranty card should be included where applicable.
• Accessories supplied with the product should be included.
• Product tags, labels and protective materials should be retained where applicable.
• Proof of purchase or order details may be required.

Products showing signs of misuse, unauthorized modification, accidental damage or excessive wear may not qualify for a standard return.

⚠️ Non-Returnable Situations

Returns may not be accepted where the issue is caused by:

• Accidental damage after delivery.
• Improper use or misuse of the watch.
• Unauthorized repair or modification.
• Normal wear and tear.
• Damage caused by failure to follow product instructions.
• Missing or intentionally removed product identification, warranty or serial information.

📩 How to Request a Return

To request a return, customers should contact Kyros World customer support within the applicable return period.

Please provide:

• Order number.
• Customer name and contact details.
• Reason for the return.
• Photographs or video showing the issue, where applicable.
• Any other information reasonably requested for verification.

🔍 Return Inspection

Once the returned product is received, Kyros World may inspect the product to verify the reported issue and determine whether the return qualifies under this policy.

Approval of a return or refund is subject to verification of the product and the circumstances of the request.

💰 Refunds

If a return is approved and a refund is applicable, the refund will generally be processed within 7 business days after successful inspection.

The actual time required for the refunded amount to appear in the customer’s account may vary depending on the payment method, bank, card issuer or payment service provider.

💳 Refund Method

Where possible, refunds for prepaid orders will be processed through the original payment method used for the order.

For Cash on Delivery orders, additional information may be requested to process an approved refund through an available refund method.

🚚 Return Shipping

Where a return is approved because the product was defective, damaged in transit, or incorrectly supplied by Kyros World, the applicable return shipping arrangement will be communicated to the customer by our support team.

For other return requests, return shipping arrangements may depend on the reason for the return and the applicable circumstances.

🔄 Replacement & Exchange

Depending on the nature of the issue and product availability, Kyros World may offer a replacement or exchange instead of a refund.

Any replacement or exchange will be subject to product inspection and availability.

✕ Order Cancellation

Customers may request cancellation of an order before dispatch, subject to order processing status and verification.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

🛡 Policy Abuse & Fraud Prevention

Kyros World reserves the right to verify return and refund requests to prevent fraudulent or abusive transactions.

Requests involving false claims, product substitution, intentional damage or other fraudulent activity may be rejected and may be subject to further action as permitted by applicable law.